A Typical Day in the Job
Create and maintain objectives and targets for sales and customer service; delegating duties to staff to meet objectives whilst also maximising resources.
Communicate The Georgian House standards, policy and procedures to all staff.
Staff Management of bar with FOH Manager; ensure staff operate within company policies, monitor standards, performance, timekeeping and general discipline and implement staff dress code.
Oversee the preparation and presentation of beverages to meet set standards and bar displays, implementing systems to maximise sales and revenue.
Customer care; resolve customer complaints and act on feedback.
Stock Management; monitor and order supplies, liaise with suppliers and sales representatives, ensure deliveries are checked in correctly and documentation is correct, check stock is correctly rotated and stored to reduce wastage.
Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing, Fire Safety procedures and Health & Safety regulations.
Undertake bar administrative duties, including the creation and maintenance of staff rotas and timesheet records.
Oversee accurate cash-up procedures and ensure necessary paperwork is complete, assist in reporting, reconciling and banking bar sales.
Assist in managing staff tips, customer accounts, float and change.
Monitor cashing up and the use of floats and ensure that the security of cash.
Undertake other duties of which you are capable and for which you have been trained or will receive training and ensure correct hand-over to those responsible when you are off duty.
Actively look at ways to encourage new business and save money alongside managers.
Responsible, with the General Manager, for staff welfare and organising team events.
Building maintenance and understanding of equipment.
Attend regular staff and manager meetings and maintain regular communication with staff and management through meetings and discussions.
Work closely with the General Manager, Head Chef and FOH Manager to ensure the smooth and efficient running of the business according to licensing authority regulations and Health & Safety policy.
Assist General Manager and FOH Manager with conducting staff disciplinary actions where required.