A Typical Day in the Job
A typical day in this role includes the meeting and greeting of our fantastic customers who can include school residential trips during the week with visitors aged between 5 - 17 or families to sports tours or stag and hen groups visiting the centre over the weekends and holidays.
We offer a number of different activities which include our Awesome4some which includes climbing wall, 2 x levels of high ropes, jacobs ladder, leap of faith and twin zip lines. We also have our Ultimate Assault which is our unique land and water-based assault course, as well as on-site stand-up paddleboarding, kayaking, mountain boarding, surfing, coasteering, bushcraft, archery and rifle shooting.
Instructors will be required to deliver a number of quality on-site and off-site outdoor activities, learning experiences and sessions on a daily basis. Therefore, being responsible for providing excellent levels of customer service at all times. During every shift the Instructors must ensure the health and safety and safeguarding of all our users, this is paramount. When Instructors are working with residential groups they are expected to deliver residential experiences which include pastoral care as well as assisting with meal times/cafe duties. We like to ensure that our customers have the best experience during their visit or stay. Therefore, it is important for all Instructors to be energetic, motivated and friendly. We all work together as a team to ensure that everyone has a great time.
Before, during and after activity sessions it is the Instructors responsibility to set up and packs down the equipment and activities used. It is also their duty to ensure that all participants are safe and are taking part in accordance with the centre's health and safety requirements. Instructors will also help ensure the safe running of the site through kit care and kit logs.
During a typical day, Instructors need to be approachable, flexible and able to deal with change. Each day is different which is what keeps it interesting. Instructors get to meet some great people every day and they are an important part of helping customers enjoy their time at the centre and to help customers make some fantastic memories to take home.