A Typical Day in the Job
Reporting to the Waterfront & Activities Manager you will both be responsible for the overall smooth running of the activities available in resort. As a Beach Supervisor you will be responsible for managing the team of Watersports Instructors. You will occasionally, act in any of these roles in their absence if required. You will also support our customers throughout their stay, answering any queries they may have. You will ensure that practical and theory-based tuition is provided and that it adheres to RYA criteria along with guaranteeing that safety measures are in place and are followed at all times. In conjunction with the Hotel Manager you will create and provide a staff development and training program including succession planning. You will also be responsible for assisting in conducting the weekly staff meeting along with the Waterfront & Activities manager & the hotel Manager for the hotel staff.
What you will be doing:
Creating a welcoming and encouraging environment for guests to learn new skills
Organising & Attending evening social events e.g. Charity fundraisers, Welcome Meal and Send-off BBQ
Dealing with customer complaints in resort as quickly as possible to rectify them there and then.
Ensuring all staff are actively encouraging & promoting all guests to attend all OE social events and meal nights to promote guests staying in the hotel as well as the staff socialising in the evenings with guests.
Effective running of the entire activities program
Running a daily staff meeting with the beach supervisors before all instructors to assign duties, plan teaching sessions and ensure all groups have adequate equipment levels
Motivating all staff to deliver high standards and enjoy their work
Responsible for the opening and set up of all beach equipment in time for lessons
Responsible for the childcare time to be ready and prepared for their days activities.
Ensure all necessary maintenance checks and preventative maintenance tasks are carried out weekly
Complete Staff inductions
Implement and complete ongoing training programs in all areas, at all levels.
Carrying out first aid and completing accident forms as necessary
Taking bookings for activities and upselling ‘extras’ in resort
Using initiative to meet sales targets
Driving all of the staff in resort to promote upsell activities at every opportunity