location Location : Greece,

start date Start Date : 2019

salary The Salary : Paid as part of a work package




Ocean Elements is a medium sized tour operator, specialising in summer beach activity holidays across 3 beautiful resorts in Greece. We have 3 dedicated beach centres for Sailing and Windsurfing, hosting between 50 and 100 guests which allows us to provide a personal service to our guests and a small team environment for our staff.


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typical day A Typical Day in the Job

You will work on a rota basis to cover the bike workshop where you will maintain the fleet of Specialized mountain bikes in your resort. You will be carrying out repairs on our guests personal bikes when requested, assisting our guests with choosing the correct bike & ensuring they are set up correctly for their ride and ability. You will assist in the upselling of our specialized downhill bikes for the more serious mountain biker and ensure you meet set targets for sales on In-Resort bike servicing. You will have a series of logs to complete throughout each week when guests take out & return bikes.

Customer Focus:

o Central point of contact & knowledge in resort for all guests; mountain bike servicing and up sales of specialised bikes

o At the start of season complete all bike setup, servicing & maintenance. Ensuring all equipment meets with the company’s high standards

o Represent the company in a professional, well presented manner at all times and in compliance with the company uniform policy

Operational:

o Servicing of company bikes; including repairs to guests personal bikes when required

o Determine & promote local routes appropriate for age & ability AND/OR individuals/family groups

o Complete and catalogue equipment booking in/out logs

o Ensure weekly admin related to servicing & damages is completed accurately and on time

Sales:

o Bike servicing

o Upsell of our specialised downhill mountain bikes

o Maintain bike stock, ensuring all equipment is maintained to the highest standard at all times whilst minimising cost through planning & scheduling replacement parts/equipment

Key Relationships:

o Internal: Customers, Head Mountain Bike Mechanic, Hotel Managers, Area Managers

o External: Suppliers, local authorities, hotel management


ideal candidate Who are we looking for?

o CYTEC or Equivalent Bike Mechanic Qualification
o Bike guiding qualification such as MBLA / Trail Leader
o Strong social/people skills/Cheerful/Outgoing
o Highly Motivated, Passionate / Enthusiastic
o Ability to cope under pressure
o Willingness to work hard / long hours
o Adaptable / Flexible Attitude
o Honest and Trustworthy
o Customer Service
o Communication Skills
o Problem Solving & Complaint Handling
o Sales Experience
o Planning/Organisational
o Literate and numerate
o Full, Clean, UK Driving License
o Relevant / Transferable Work Experience
o Secure Cash Handling


our offer What we can offer you

Ocean Elements provide all of our seasonal staff with a work package that enables you to make the most out of your season, so in addition to monthly pay, you receive:

Transport to and from your resort
Accommodation
Breakfast to start the day
Equipment usage
Emergency Medical insurance and more!

But most importantly, we will provide you with training to help you settle into your role as quickly as possible, as well as providing a continued support network whilst overseas, allowing you to maximise your time on the water and get the most out of your season!

All applicants must possess UK/EU passport, N.I number and UK bank account.

#beinyourelement

 



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