Hotel Manager

with Alpine Elements

newspaper Management
locationFrance, France
start date2020
salary Upon Application
accommodation includedAccommodation included
training providedTraining provided

We realise that our resort staff have been instrumental in the continued success of the company and we hand pick our staff not only for their experience but more importantly for their enthusiasm and outgoing and friendly nature to run our resorts and chalets. Subsequently we want our staff to be the best in order for us to continue to provide that ‘little bit extra’. If you feel you have what it takes and want to be part of a company that is committed to excellence then we are the company for you.

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typical day A Typical Day in the Job

As a Hotel Manager you will be responsible for the day-to-day management of your hotel

and its staff exceeding guest’s holiday expectations at all times. You have commercial

accountability for budgeting and financial management, planning, organising and directing

all hotel services, including front-of-house, catering operations, and housekeeping. While

taking a strategic overview and planning ahead to maximise profits, the Hotel Manager must

also pay attention to the details, setting the example for staff to deliver a standard of service

and presentation that meets guests' needs and expectations. The Hotel Manager will work

to identify new initiatives to improve standards and tailor our product and service to

individual customer expectations. You will set staff standards and ensure they maintain

uniform, presentation and professionalism at all times.

Key Accountabilities & Responsibilities:

Customer Focus

 To ensure that the Hotels guests expectations are exceeded at all times

 Ensure that all customer complaints are resolved to in a timely and efficient manner

 Meet set targets for First Impression feedback for Cleanliness, Food and Comfort

 Provide an approachable welcoming atmosphere within your Hotel and between

staff and guests


 To ensure that the Hotel is running smoothly and efficiently in all areas-kitchen,

restaurant, housekeeping, bar

Alpine Elements Ltd 2014

 Completing weekly Hotel accounts and administrative tasks including staff rota’s, risk

assessments, fire / health & safety and HCCAP paperwork to set deadlines and using

this information to ensure that all budgets, sales and customer satisfaction targets

are being meet

 Train, develop and discipline your Hotel team through motivation, coaching and

performance management throughout the season

 Liaising with your Heads of Department and Area Manager to ensure you implement

a succession plan for all staff to match their individual needs and the needs of the


 To develop and maintain relationships with all suppliers


 Putting into place a safe and secure cash handling process that all staff can

understand, follow and record

 To identify, implement, market and monitor incremental sales in the Hotel to meet

set sales targets

Key Relationships:

 Internal: Area Manager, Assistant Hotel Manager, Head Chef, Sous Chef, Heads Of

Department, Hotel General staff, Resort Representatives

 External: Suppliers, Property Owners, Local Authorities

ideal candidate Who are we looking for?

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We
place considerable emphasis on your Personal Qualities as the training and support we
provide can often strengthen any weaknesses that exist in other areas.
Personal Qualities
 Strong social/People skills/Cheerful/Outgoing (E)
 Highly Motivated (E)
 Passionate / Enthusiastic (E)
 Ability to work alone and as part of a team (E)
 Ability to cope under pressure (E)
 Willingness to work hard / long hours (E)
 Adaptable / Flexible Attitude (E)
Skills & Ability
 Customer Service (E)
 Communication Skills (E)
 Problem Solving and Complaint Handling (E)
 Sales Experience (E)
 Planning Organisational Skills (E)
 Literate and Numerate (E)
 IT / Admin / Social Media (E)
 Training Mentoring (E)
 Conversational French and/or German (HD)
Alpine Elements Ltd 2014
 Full UK clean Driving License (E)
 Relevant Transferable work Experience (E)
 People/ Team management / Supervisory Experience (E)
 Secure Cash Handling Experience (E)

our offer What we can offer you

At Alpine Elements we realise that hard work and commitment should be rewarded, so we will provide our seasonal staff with:
· A competitive salary,
· Transport to and from resort from a London departure point
· Accommodation, including utilities
· 2 Meals per day
· Branded uniform
· Access to use of sports equipment e.g. bikes, paddleboard.
· Lift Pass for hiking or biking on the mountain
· Emergency Medical Insurance
· Friends & Family discount whilst you are working your season
· Staff Concessions on our holidays for up to 13 months after you’ve completed your season
· Discounts on a range of sporting equipment provided by our suppliers e.g. Sun God sunglasses, Specialised - Mountain Bikes, Mystic – Sailing, Yachting, Windsurfing apparel and equipment, Snow Shop ski & casual clothing.


Click to apply or find out more