A Typical Day in the Job
Utilizing your knowledge of health and safety, activity planning and risk assessments, you will ensure delivery of all activities. You will be responsible for ensuring an excellent standard of service to clients, including providing appropriate briefings on activity content and health and safety.
You will be expected to be hands-on and will to help with pre-opening activity bases, ongoing trail maintenance and snow clearing during lack time between client activities.
Plan and Resource Activities:
• Plan and prepare activity content.
• Ensuring all activities are carried out within Standard Operating Procedures and policies.
• Memorize route plans and plan logistics to ensure successful and safe delivery.
• Ensure all kit and equipment is available for activities.
• Research and study local flora and fauna, wildlife and local folklore to enhance guest experiences.
• Deliver safe and effective activities in accordance with aims and objectives seeking to exceed client expectations.
• Provide briefings to clients, explaining and demonstrating activity content as appropriate.
• Ensure excellent customer service at all times.
• Make activity records as appropriate, incidents, near miss and equipment logs.
• Ensure the welfare and safety of clients throughout excursions.
• Be responsible for personal health and safety of yourself, co-workers and clients.
Non Instruction Responsibilities:
• Support and encourage open communication amongst clients and staff teams to ensure effective and safe activities.
• Assist during guest arrivals with providing Arctic thermal wear
• Clear snow as required.
• Maintain stocks of firewood, fuel, candles etc. at various activity bases.
• Undertake any training and professional development as and when required.
• Undertake any other reasonable duties, commensurate within the job title, as may be determined by your line manager.